Languages
English,French,German,Japanese,Korean,Portuguese,Russian,Chinese,Spanish
About this app
Complaint Ledger is a local complaint record tool for small businesses, retail shops, factory after-sales teams, and service teams. It requires no login and no internet connection, making it a practical replacement for paper registers and scattered spreadsheets. Use it to record customer complaints, handling progress, corrective actions, follow-up results, responsible staff, issue categories, dates, priorities, and notes in one place. Fast filters by customer, issue type, status, owner, and date help you see what is open, in progress, waiting for follow-up, or closed. All data is stored only on your device, making the app suitable for daily business workflows that value privacy, low maintenance, and offline availability. Typical uses include after-sales complaint logs, shop customer feedback, factory quality complaints, service correction tracking, and monthly complaint reviews.
Screenshots
Features
- 1. Customer Complaint Registration: Records customer information, complaint content, issue classification, occurrence date, responsible person, and priority
- 2. Handling Tracking: Sets status as pending, processing, pending follow-up, or closed
- Records corrective measures and handling notes
- 3. Follow-up Records: Saves follow-up time, customer feedback, satisfaction level, and subsequent actions
- Forms a complete closed loop
- 4. Local Search Filtering: Quickly finds historical records by customer, status, classification, date, and responsible person
- 5. Statistical Dashboard: Summarizes complaint volume, closure rate, issue classification ratio, and overdue items
- 6. Offline Export: Generates archivable complaint handling reports
- Facilitates internal review and handover